Returns & refunds policy
We want you to feel confident purchasing from AMA — Art Moves All. Please review the following policy before placing your order.
RETURNS
We accept eligible return requests submitted within 14 days of the order’s recorded delivery date.
Before returning an item, you must email artmovesall@gmail.com to request approval and receive return instructions. Please include your name, order number, and reason for the return.
Do not mail an item back without authorization. Unauthorized returns may not be accepted or refunded.
Our return address is not publicly displayed for privacy and security. Approved customers will receive the appropriate return address by email.
RETURN ELIGIBILITY
To qualify for a return, merchandise must be:
• Unworn
• Unwashed
• Undamaged
• Free from stains, odors, makeup, deodorant, pet hair, and other signs of use
• Returned in its original condition
• Accompanied by proof of purchase
We reserve the right to decline a return or reduce the refund if the merchandise does not meet these conditions.
RETURN SHIPPING
Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return-shipping costs.
Original shipping charges, customs duties, import taxes, and related fees are nonrefundable.
We recommend using a trackable shipping service and keeping your shipping receipt until the return is completed. AMA is not responsible for unauthorized returns or return packages lost before they are received.
AMA does not charge a restocking fee.
REFUNDS
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. The time required for the funds to appear in your account will depend on your bank or payment provider.
Only the eligible merchandise price will be refunded. Original shipping charges, customs duties, import taxes, and other associated fees are nonrefundable unless the order arrived damaged, defective, or incorrect.
If more than 10 business days have passed since AMA approved your refund, please contact artmovesall@gmail.com.
EXCHANGES
Exchanges may be requested within 14 days of delivery and are subject to available inventory.
Because some AMA releases have limited sizes or quantities, we cannot guarantee that a requested replacement will be available. If an exchange cannot be completed, you may return the eligible item for a refund under this policy.
Unless the original item arrived damaged, defective, or incorrect, the customer is responsible for exchange shipping costs.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If your order arrives damaged, defective, or incorrect, email artmovesall@gmail.com within seven days of delivery and include:
• Your name
• Your order number
• A description of the issue
• Clear photographs of the merchandise and packaging
If the claim is verified, AMA will arrange an appropriate replacement, return, or refund and cover reasonable return or replacement shipping costs.
FINAL-SALE ITEMS
Items clearly marked “Final Sale” before purchase cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
CANCELLATIONS
To request an order cancellation, email artmovesall@gmail.com as soon as possible.
We will make a reasonable effort to accommodate your request, but we cannot guarantee cancellation after an order has entered processing or been shipped.
CONTACT US
For questions about a return, exchange, or refund, contact:
Please include your name and order number so we can assist you efficiently.
AMA — Art Moves All
New York City, United States
https://www.artmovesall.com